Shipping policy

Shipping Destinations

We currently ship to the United Kingdom and European countries. If your country is not listed at checkout, please contact us to discuss shipping options.

UK Shipping

Standard Delivery (3-5 working days): Available for all UK mainland addresses. Orders are dispatched within 1-2 working days of payment confirmation.

Express Delivery (1-2 working days): Available for urgent orders to UK mainland addresses.

Scottish Highlands and Islands: Please allow an additional 1-2 days for delivery to these areas.

Northern Ireland: Standard delivery times apply, typically 3-5 working days.

European Shipping

Standard International Delivery (5-10 working days): Available to most European countries including Ireland, France, Germany, Spain, Italy, Netherlands, Belgium, and more.

Customs and Duties: For orders shipped outside the UK, customs duties, taxes, and fees may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping costs.

Delivery times: International delivery times are estimates and may vary depending on customs clearance and local postal services.

Special Order Items

Items marked as special order or made-to-order will have extended lead times clearly stated on the product page. These items are dispatched separately and shipping times begin from the date the item becomes available, not the order date.

Order Processing

Orders are typically processed and dispatched within 1-2 working days (Monday-Friday, excluding UK bank holidays). Orders placed on weekends or bank holidays will be processed on the next working day.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. You can use this to monitor your delivery progress.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight of your order. We strive to keep shipping costs as reasonable as possible.

Lost or Damaged Parcels

Lost parcels: If your parcel has not arrived within the expected timeframe, please contact us and we will investigate with the courier.

Damaged parcels: If your parcel arrives damaged, please contact us immediately with photos of the damage and packaging. We will arrange a replacement or refund.

Undeliverable Parcels

If a parcel is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange redelivery. Additional shipping charges may apply for reshipment.

Contact Us

For questions about shipping or to track your order, please contact us through our website.

Last updated: January 2026

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